Return & Refund Policy

1. Eligibility for Returns

• Products (watch, smartwatch, power bank, earphones) are eligible for return within 7 days of delivery.
• Items must be unused, in original condition, and returned with all accessories, packaging, manuals, and invoice.
• Returns are accepted only for damaged, defective, or wrong items received.

2. Non-Returnable Conditions

• Products showing signs of use, physical damage, or missing parts.
• Items returned without original packaging or accessories.
• Returns requested after the allowed return period.

3. Return Process

• To initiate a return, contact customer support at support@noxan.in with:
• Order details
• Product issue description
• Clear photos/videos as proof
• After approval, return instructions will be provided.

4. Refund Policy

• Refunds are processed after inspection and approval of the returned product.
• Approved refunds are issued within 5–7 business days via the original payment method.
• In case of Cash on Delivery orders, refund will be processed via bank transfer.

5. Replacement Option

• If available, a replacement may be offered instead of a refund for defective or damaged items.

6. Shipping Charges

• Return shipping is free only for defective, damaged, or incorrect items.
• For other approved returns, shipping costs may be deducted from the refund.

7. Warranty Support

• Products may include a limited warranty against manufacturing defects.
• Warranty claims require proof of purchase and may be handled through repair or replacement.

8. Cancellation Policy

• Orders can be canceled before dispatch.
• Once shipped, cancellation is not possible; return policy will apply instead.